"contract" means the agreement which is formed when we accept an order from you as set out in clause 4 of this document.
“us”/”our”/”we” means Belle and Rollo Limited with a business office at Unit 2, Block J, Kilcoole, Industrial Estate, Kilcoole, Co. Wicklow with company registration number 485436 is the owner of this website and the supplier of the goods featured on this website.
"you" or “your” means all users of the website and all persons who purchase goods via this website.
”goods” means the goods described in the order confirmation.
“Terms and Conditions” means the terms and conditions set out in this document and as amended from time.
2. TERMS AND CONDITIONS
These are the Terms and Conditions governing the use of the website and the agreement that operates between us and you.
These Terms and Conditions are the only conditions that are applicable to the use of this website and any goods offered through this website. You agree that, by placing your order, you unreservedly accept these Terms and Conditions, having read and understood them.
All orders for goods are subject to availability. All available stock will be marked, “in stock”. In the event of goods being temporarily out of stock this will be noted on the website. In this case, you may elect for us to email you once the items have been re-stocked, and are available for sale.
4. ORDER PROCESSING
Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order, once complete you will then be issued with an order number and confirmation of your order by email. When we are dispatching goods to you we shall send you an email confirming that that we have dispatched your order.
No contract will subsist between you and us for a sale to you of any goods unless and until we accept your order by email confirming that we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the email to you (whether or not you receive that email).
We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by Realex Payments. You can be 100% confident that we have invested in the most secure transaction methods available today. Goods will be dispatched upon clearance of payment on the same day whenever possible.
5. REFUSAL OF ORDER
We reserve the right to withdraw any goods from this website at any time and/or remove or change any materials or content on this website. Whilst we will use our reasonable endeavours to to complete orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it and we reserve the right to do this at any time, at our sole discretion. We will not be liable to you or any third part by reason of our withdrawing any product from this website, removing or editing any materials or content on this website or for refusing to process or accept an offer after we have received it.
Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards are accepted and the name Belle and Rollo will appear on your credit card transaction statement. All prices displayed within the store include VAT at the current rate, where applicable. Payment will be collected from your credit/debit card at the same time that we send you an email confirming that we have dispatched your order.
7. WEBSITE CONDUCT AND USE
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of us. Any copying, transmission or re-transmission of the same requires the prior written approval of us.
You further agree that:
- You may only use the website to make legitimate enquiries or orders.
- You undertake to provide correct and accurate e-mail, postal and other contact details to us.
- By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
8. PRICE OF GOODS
The price listed on the website (hereinafter referred to as the “Price”) for our goods will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the goods on the website is incorrect.
Our courier delivery service guarantees next day delivery 90%+ of the time to orders within Ireland and Northern Ireland.
Orders to the UK and EU are typically 2-3 days after order dispatch. Worldwide orders outside the EU can take typically up to 5 days to be delivered after dispatch, however shipping times are outside our control and longer transit periods may be experienced.
We aim to get your order into the next collection available after your order is received. Please kindly note that this is not a guarantee of next working day delivery, please allow for a delivery period as previously described in this section.
We employ third-party courier services to deliver your products. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed.
As all of our orders require a signature upon receipt, it is advisable to have the order delivered to a place where there will be someone to receive it. Our couriers deliver from Monday to Friday within office hours.
For orders being shipped outside the European Union, we cannot be held responsible for importation duty charges.
All address information must be accurate, including the postcode where appropriate, and the recipient's telephone number should be included. We cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect.
Orders not received within 7 days of the expected delivery period should be notified by e-mail to Customer services firstname.lastname@example.org with details of your order number. Please ensure you use a valid and current email address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by email. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused.
You appoint us in respect of each order you place with us on an irrevocable basis as your agent for the purposes of us giving instructions on your behalf in relation to section 84 of the Postal and Telecommunications Act 1983 and thereby permit postal packets addressed to you to be opened, delayed, detained and/or for the due delivery of the postal packet to you to be interfered with or prevented.
Title to the goods will pass to you on delivery.
10. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (hereinafter referred to as a “Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunication networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
- Any shipping, aircraft, postal or other relevant transport strike, failure or accidents.
If we fail at any time during the term of a contract, to insist upon strict performance of any of your obligations under a contract or any of these Terms and Conditions, or if we fail to exercise any rights or remedies to which we are entitled under a contract, this shall not constitute a waiver of such rights or remedies and shall not reliever you from compliance with such obligations.
12. RETURNS POLICY
When you make an online purchase you have a statutory right to return goods (other than perishable or made to order/customised goods, or swim/under wear that has been removed from the packet) up to 7 working days after receiving your order: this is the cooling off period. We can change or cancel an order up until it is dispatched. The items must remain in an unopened and as new condition to be valid for return eligibility (clothes/shoes may be tested for size, however no tags should be removed). If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost). Please note: with the exception of faulty items or goods damaged in transit, that we are not responsible for return postage costs.
If goods are defective in any way, please return it immediately and we will either deliver a new item(s) to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.
Prior to returning an item we request that you contact us to receive a Return Merchandise Authorisation (RMA) number to ensure the item is accurately tracked. To receive a RMA number, email us at email@example.com
or call +353-?-???????. Please complete the returns form provided with the order including the RMA number and detail if you would like a refund or an exchange for an alternative item or size to be sent, and include this with your returned item.
You can post your goods to:
Belle and Rollo, Unit 2, Block J, Kilcoole Industrial Estate, Kilcoole, Co. Wicklow.
If any manuals or safety instructions are provided with goods, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the goods or are unsure of your abilities, you should always seek expert advice and assistance.
14. DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the goods. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
We warrant to you that any goods purchased from us through this website are of a satisfactory quality and reasonably fit for the purposes for which goods of this kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products available on this website.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, or that of any of our employees or agents, nor shall they operate to exclude or limit any statutory rights which cannot be legally excluded or limited, including the statutory rights of a consumer.
16. MODIFICATION OF TERMS
We reserve the right to change the Terms and Conditions regarding the use of the website and the goods offered through the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the Terms and Conditions on the website. Any changes to our Terms and Conditions will apply once they have been posted on our website. If you do not wish to accept such amended Terms and Conditions you should not use the website. If you continue to use the website after the amended Terms and Conditions have been posted this will indicate your acceptance of the amended Terms and Conditions and you will be bound by them.
17. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. We are the owners of the compilation of information in this website. We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our goods, ordering goods from us or obtaining contact information for us. You are permitted to use the material only as expressly authorized by us or our licensors. You are expressly not permitted to download any part of our website (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale) or otherwise exploit our website (or any part of it) for any purpose other than as set out above. This does not prevent you using this website to the extent necessary to make a copy of any order or contract details.
All notices given by you to us should be given to us via our email. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed to be received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
19. TRANSFER OF RIGHTS AND OBLIGATIONS
A contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of your interest under the contract or any of your rights or obligations under a contract without our prior written approval.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under a contract, at any time during the term of a contract.
21. ENTIRE AGREEMENT
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
If any of these Terms and Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
The Terms and Conditions shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland.
If you want to express a view direct to us then please email us at firstname.lastname@example.org
, phone us at +353 1 201 1012 9am to 5pm, Mon-Fri
or write to us at: Belle and Rollo, Unit 2, Block J, Kilcoole Industrial Estate, Kilcoole, Co. Wicklow.